Leading Mobility distributor to offer service facilities to support major mobile brands across the region
Middle East, April 4, 2010: SIT Distribution (SITD), one of the leading mobility distributors in the Middle East, has received ISO 9001:2008 certification for its Service Centers from the International Organization for Standardization (ISO)’s quality management system.
This certification specifies requirements for quality management system and extends to SITD’s distribution and after-sales support service of mobile communication devices.
The SIT Distribution Service Center was established 12 months ago as part of the company’s expansion plan to provide a comprehensive after-sales support for HTC in the region. The company’s upgrade to secure an efficient approach to quality management and support for its frontline and after sales support was in line with the requirements of ISO 9001:2008. The compliance also extends to the distribution and after sales support service for all leading mobile communication devices.
Adnan Al-Falah, Chairman for SIT Distribution, said, “As a distributor for high-end products like HTC smartphone devices, part of our commitment is to meet and improve our customer’s expectation for the services available to them. Receiving the ISO compliance certification is a testimonial to our commitment to provide quality after-sales service to our partners and their customers. Our improved after sales service and quick turnaround times helped us earn the ISO certification”
“Our recent ISO accreditation enables us to measure the quality of our management and services,” said Anthony Yu-Huang Ho, Regional Service Manager for SIT Distribution. “It also keeps track of where our company stands and how we can improve. Through this certification, we aim to continue to maintain quality processes and policy. Our objective is simple: to improve the customer’s satisfaction with our services.”
According to Yu-Huang Ho, the company will undergo a half-yearly internal audit to measure improvements as well as ISO’s annual external audit. SIT Distribution’s ISO 9001:2008 certification is crucial to its future expansion plans, particularly to extend its services to other major mobile phone brands. Plans are on track to provide comprehensive coverage through SITD’s service centers across GCC and the Levant.
The SIT Distribution Service Centers currently offers after sales support for HTC smartphone devices that cover warranty service, repair and software upgrade, as well as provide board or component level repair to ensure that all unit are restored to its original condition. Each Service Center is staffed with a trained and certified team; services can range from troubleshooting software to repairing or replacing defective parts. SIT Distribution’s Service Centers are located in Dubai, Jeddah, Riyadh and Kuwait.
For information on SIT Distribution’s Service Center visit www.sitdistribution.ae
List of service Centres across the GCC:
Dubai Repair Center
Warehouse 60, Al Habtoor Complex, Ghusias Industrial Area # 3, Dubai, UAE
Tel: 971 4 2589020
support@sitdistribution.ae
Jeddah HTC Care
Shop No. 28, Al-Sanee Telecommunication Center
Palestine Street, Mushrifa District
Jeddah. K.S.A
Tel: 966 2 6732121/966 2 6743535
support@htc-care.net
Riyadh HTC Care
Al Amir Mumduh Bin Abdul Aziz Street,
30th Road, Sulaimania District, Riyadh, KSA
Tel: 966 1 2883884/966 1 2883887
Fax: 966 1 2883886
support@htc-care.net
Kuwait Repair Center
Source Information Technology Co, 2nd Floor, Abul Latif Al Sarraf Building, Ahmed Al Jaber Street, Sharq – Kuwait City
Tel: 965 22498328
Fax:965 22498329
sitkuwait@sitdistribution.ae
