Middle East, September 30, 2014 – Accenture (NYSE:ACN) and Alcatel-Lucent (Euronext Paris and NYSE: ALU) have formed a strategic alliance to help communications service providers (CSPs) and large enterprises implement integrated ultra-broadband solutions to address the challenges of rising costs and increased data consumption caused by high demand from digital customers and applications.
The agreement calls for the two companies to form the Accenture Alcatel-Lucent Business Group. Its initial offerings will include solutions where the companies team to design, build and run scalable, cost effective customer care operations for all-IP networks that will enhance mobile broadband accessibility and improve digital customers’ experiences.
The companies will dedicate sales and delivery resources to jointly provide solutions and services for customer care for mobile devices based on Alcatel-Lucent’s Motive line of products and explore small cell wireless network solutions with a focus on integrating cellular technology and WiFi between service providers and large.
The new group will be able to deliver unique value to clients by combining Alcatel-Lucent’s leading IP networking software platforms and products with Accenture’s systems integration and transformation capabilities.
The Accenture Alcatel-Lucent Business Group will develop sales and delivery capabilities focused on Alcatel-Lucent technology, and Accenture will be Alcatel-Lucent’s preferred supplier for software and network integration services. Alcatel-Lucent will also be a preferred technology provider for Accenture’s customer care and small cell solutions needs.
“Consumers and businesses expect any network they are on to provide sophisticated services that support multiple devices, combined with fast, reliable access,” said Michel Combes, CEO, Alcatel-Lucent. “Our collaboration with Accenture is strategic to our growth as we work to enable our clients to deliver on those expectations. By combining our outstanding IP platforms with Accenture’s consulting, systems integration, delivery, and process optimization skills, we will be well-positioned to significantly and measurably improve the world’s communication experience.”
“We look forward to working with Alcatel-Lucent to help fulfill the increasing demand for broadband services over wireless networks,” said Pierre Nanterme, chairman and CEO, Accenture. “The collaboration is consistent with our strategy of working at the heart of the digital ecosystem and growing our network services to enable communications service providers to undergo the transformation they need to thrive.”
