by Mita | 141406061212 | Press release
INSIGHTS, the organisers of the annual Middle East Call Centre (MECC) show, has announced the winners of its 2012 awards, held as part of its show, held recently at the Dubai International Convention & Exhibition Centre (DICEC). Vodafone Qatar dominated the awards...
by Mita | 040406061212 | News, Our clients
INSIGHTS, the Middle East’s leading customer interaction specialist, has announced a new workshop designed to help C-level executives craft and implement a Customer Service strategy for today’s customer–driven business markets. The first such workshop will be held...
by Mita | 212105051212 | News, Press release, Project Clients
The annual Middle East Call Centre ‘2012 (MECC ’12) show organized by INSIGHTS in Dubai for June 5/6 will feature a special, stand-alone Conference track on Contact Centre Outsourcing (MECCO) to help regional organisations make optimum decisions regarding choosing an...
by Mita | 151502021111 | News, Press release
MIDDLE EAST, 16 Feb 2011: Alcatel-Lucent (Euronext Paris and NYSE: ALU) recently announced a breakthrough solution for managing customer service resources across the enterprise, including optimizing employee skills and training in both the front and back offices. The...
by Mita | 090902021111 | News, Press release
Middle East, February 9, 2011 — Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced the general availability of a solution that dynamically monitors, analyzes, and engages consumers over social media and traditional channels, providing visibility into...