Middle East, 3 June 2012 – Primary research conducted by Alcatel-Lucent (Euronext Paris and NYSE: ALU) reveals that performance concerns (stability, response time, end-to-end availability) are the biggest inhibitors to adoption of cloud services by enterprises. Information technology (IT) decision makers identified performance as the most important aspect of cloud solutions needing improvement. Other top concerns cited are security, cost and ease of use. At stake is the global cloud services market forecasted to grow to $177 billion by 2015*.
The recent market study was conducted with 3,886 IT decision makers at medium- and large-sized multinational technology firms in seven countries, including the U.S., U.K., France, India, South Korea, Taiwan and Hong Kong.
While the study reveals rapid adoption of cloud services by major enterprises across a variety of market sectors, it also points to shortcomings in today’s public cloud services, led by risks related to availability and quality of service.
• Two thirds of IT decision makers don’t use the cloud for their essential business applications for fear of service outages
• 46 percent of those surveyed find current cloud service system delays unacceptable
• One in four complained that there’s no simple resolution path when service level agreements (SLAs) are not met
• Two out of five IT decision makers reported either frequent or lengthy service outages
The reluctance to embrace the cloud was highest in finance, insurance, healthcare and government sectors – these are industries where performance and security are essential requirements for applications and services.
Nonetheless, 44 percent of the IT departments surveyed are optimistic that the weaknesses in today’s cloud services will be resolved and expect to expand the use of cloud services over the next three years.
Dor Skuler, Alcatel-Lucent Vice President of Cloud Solutions, said: “Not all clouds are created equal. A typical large enterprise supports between 250 and 750 IT applications, so before it decides to move them to the cloud it must be confident of a smooth migration. It needs to ensure that there are substantial efficiencies to be gained, risks to its operations are minimal, it is easy to use and that that cloud performance is guaranteed with service level agreements. Communications service providers can meet those expectations. By orchestrating and optimizing the assets within their networks and the network itself, they can meet the stringent cloud service delivery demands of consumers and businesses.”
Trust was cited as one of the most important purchasing factors for IT decision makers in all market sectors. The study found that the dominant network service providers generally fared better than Amazon and Google as a trusted source of cloud services.
Enterprises currently rely upon communications service providers for business communication services which are routinely backed up by guaranteed SLAs. Those established relationships and history of demonstrated performance put communications service providers in a prime position to improve the quality and reliability of enterprise cloud services.
The study revealed that IT decision makers in all regions are willing to pay for a next-generation, high-performance cloud solution. In fact, a carrier-grade cloud service is four times more attractive to IT decision makers and has the potential to generate ten times more revenue than existing cloud services. But to fully capitalize on this opportunity, service providers must offer an easy to use cloud solution that can support complex network configurations, VPN and other services, as well as guarantee bandwidth and speed of delivery.
For a closer look at the primary research findings, go to: http://www2.alcatel-lucent.com/knowledge-center/cloud/ITDM-study.php
*Gartner, Inc., Forecast: Public Cloud Services, Worldwide and Regions, Industry Sectors, 2010-2015 Update, Ben Pring, et al, June 29, 2011.