Middle East, 6 July 2011 – NEC Unified Solutions today announced the availability of Release 5.1 of the company’s acclaimed all-in-one UC solution Business ConneCT. This latest version offers organisations significantly enriched Unified Communications, Contact Center and Operator Attendant functionality, while the support of virtual environments based on VMware vSphere™ and Marathon everRun MX® helps customer organisations to increase availability and utilize their IT resources more efficiently.
Business ConneCT (BCT) is proven and appreciated in a multitude of deployments around the globe and is available as one fully integrated solution across the full range of NEC’s UNIVERGE SV8000 and iS3000/SIP@Net communication platforms.
Virtualized server environments
Present day IT developments are driving virtualization, cloud computing and mobility. Adoption of virtualization is wide-spread across enterprises and has become the enabler for cloud computing by transforming data centers into private clouds. NEC has been at the forefront of these developments, with the company’s thin client Virtual PC Center solution being a good example of early adoption of virtualization technology.
The new Business ConneCT 5.1 enables customers to deploy the Unified Communications and Contact Center solution in virtualized data centers or cloud based environments. This VMware® based solution helps customers to reduce their total cost of ownership (TCO) by utilizing their IT resources more efficiently and increasing availability. Ease of management and maintenance combined with server consolidation and lower power consumption reduces costs and a company’s CO2 footprint significantly.
Uniquely customizable Soft Wallboards empower contact centers with real-time information
A new Soft Wallboard for BCT Contact Center and Operator Attendant makes key real-time statistics available for everyone in the contact center on any large LCD screen or tablet PC. It offers customers the unique ability to customise and adapt the design simply using Microsoft PowerPoint®.
The presentation of contact center statistics and metrics in a customized way is crucial to improve the way contact centers operate. Soft wallboards insure that service levels are met, supervisors and agents are well informed and staff is motivated. Every part of the wallboard can be completely customized. Colour scheme, layout, font and font-size can be adapted and graphs, charts and images can be added and dynamically displayed. Supervisors can send ad-hoc messages to the wallboard to broadcast important information or to make announcements. Audible alarms and alerts will catch the attention of the supervisor or agent to view the wallboard. Customers can create any number of wallboards – even in multisite operations – and wallboards can be mounted anywhere in the building where there is access to the data network.
Rich presence and mobile UC solutions
NEC has enhanced its BCT Mobile Client with presence management now including a clear indication of Telephony, Calendar and PC Presence. BCT Mobile Client supports the majority of mobile smart phones like iPhone® and Android™ devices, as well as tablet PCs.
By combining Unified Communications and Mobility, BCT Mobile Client takes business productivity to a next level. Also UC on the desktop is enhanced with the latest Business ConneCT client on NEC’s DT750 touch screen phone and DT710/DT730 XML phones. Besides an enhanced user interface, new privacy options support multi-tenant UC solutions.
Business ConneCT 5.1 demonstrates NEC’s commitment to helping any size of business to focus on growth and profitability, taking full advantage of the benefits of latest Unified Communications and virtualization developments.
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