In this newly created position, Tom will be responsible for driving sales of our Genesys, Communications and Networks products and solutions worldwide through global accounts, channels and strategic alliances that currently include HP and IBM.
Tom Burns, President of Alcatel-Lucent Enterprise said, “In our fast-moving and innovative market, the position of Global Sales Leader is very important for meeting our customers’ evolving strategic needs. After a hugely successful period leading the EMEA region for Alcatel-Lucent Enterprise, Tom’s leadership and international experience will be invaluable as we look to continue driving growth in key markets worldwide.”
“The market for customer experience and employee engagement technologies have converged at an exciting time for our customers with new areas like social media, video and mobility applications fundamentally changing the way companies communicate and grow their business,” said Tom Eggemeier. “I am excited about leading the industry’s most dynamic field organization to help our customers and partners realize this opportunity.”
Most recently Tom served as EMEA Sales Leader for Alcatel-Lucent Enterprise. During his tenure Tom grew our #1 market share in contact center and communications while improving our network market position from #9 to #3. Prior to this, Tom held a variety of management roles in both the carrier and enterprise markets at Alcatel-Lucent, Enterasys Networks, and Compaq in general management, research and development, product management and marketing, sales, channels, marketing, and corporate communications.
Tom is a frequent speaker and advocate of the power of social media and the role it plays in both connecting employees to the enterprise, and providing new engagement opportunities for customers with brands.
Tom holds a Juris Doctor degree from the University of Chicago Law School and a Bachelor of Arts degree from the University of Dayton. He has served on the Law School’s Visiting Committee.